Refund Policy

Effective November 2, 2026 · for Hineni Parade

1. When you can get a refund

A Hineni Parade plan activates one parade. You can get a full refund:

• if you ask at least 48 hours before the parade's scheduled start (the date and time on your organizer page), for any reason; or
• if the service failed to work for your parade because of a problem on our side, for example the music or the map didn't work for the cars that joined.

If you paid twice for the same parade by mistake, we refund the extra payment.

2. When we don't refund

Otherwise, payments aren't refundable, except where the law requires. That includes a parade cancelled less than 48 hours before it starts, and problems outside our control: weather, mobile networks, a participant's phone, or a third party's service. An upgrade to a bigger plan follows the same rules for the amount it cost.

3. How to ask

Email [email protected] or use the contact form. Include your parade's name or code and the email you used to pay. We reply within 2 business days.

4. How you get the money back

Refunds go back to the card you paid with, through Stripe. They usually show up within 5 to 10 business days, depending on your bank. A refunded parade goes back to preview mode (up to 3 test phones).

5. The rest

This policy is part of our Terms of Service (section 6). If the two ever differ, the Terms apply.